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Thank you for your feedback!

We would like to thank all of our customers for participating in our global customer survey. It was carried out in two parts in 2020 and 2021 by an agency. We appreciate your input!


Plasser & Theurer has completely dedicated 2021 to its customers. The survey had several goals, such as improving overall customer satisfaction and identifying potential for improvement. It is very important to us to receive customer feedback regarding optimisation measures for Plasser & Theurer, our products, and services. In the future, we want to respond even better to your needs and to develop suitable concepts.


Receiving your input was a positive experience throughout. It moved us to see how well our customers responded to the initiative. Also, there were numerous replies underlining positive developments, the appreciation for our company, products, brand, and innovations.


Thanks to several initiatives, we had already taken note of various aspects. Our customers confirmed or requested the following:

  • improved communication between manufacturer, service partner, and customer
  • continuous improvement and expansion of Customer Services, focussing on spare part availability and the local presence of service technicians
  • standardisation of products and ModularCustomizing

Thank you for participating and for your helpful feedback! We take your input seriously. We are already working to implement your requirements and take them into account for the future.

Key data about the survey

Method and evaluation: qualitative customer analysis via telephone (open interviews) - anonymised evaluation


Survey period: 31 March 2020 - 22 July 2020

Interviews conducted: 34

Interview duration: 20 - 30 minutes


Survey period: 11 January 2021 - 01 July 2021

Interviews conducted: 100

Interview duration: 25 - 40 minutes

The target group consisted of Plasser & Theurer customers predominantly from the construction and railway sectors.