Plasser & Theurer has completely dedicated 2021 to its customers. The survey had several goals, such as improving overall customer satisfaction and identifying potential for improvement. It is very important to us to receive customer feedback regarding optimisation measures for Plasser & Theurer, our products, and services. In the future, we want to respond even better to your needs and to develop suitable concepts.
Receiving your input was a positive experience throughout. It moved us to see how well our customers responded to the initiative. Also, there were numerous replies underlining positive developments, the appreciation for our company, products, brand, and innovations.
Thanks to several initiatives, we had already taken note of various aspects. Our customers confirmed or requested the following:
Thank you for participating and for your helpful feedback! We take your input seriously. We are already working to implement your requirements and take them into account for the future.
Method and evaluation: qualitative customer analysis via telephone (open interviews) - anonymised evaluation
Survey period: 31 March 2020 - 22 July 2020
Interviews conducted: 34
Interview duration: 20 - 30 minutes
Survey period: 11 January 2021 - 01 July 2021
Interviews conducted: 100
Interview duration: 25 - 40 minutes
The target group consisted of Plasser & Theurer customers predominantly from the construction and railway sectors.